<data xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<row _id="1"><Calendar_Year>2021</Calendar_Year><Month>Apr</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>13914</Count><Handled>8311</Handled><Abandoned>5593</Abandoned></row>
<row _id="2"><Calendar_Year>2021</Calendar_Year><Month>Apr</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1179</Count><Handled>1170</Handled><Abandoned>5</Abandoned></row>
<row _id="3"><Calendar_Year>2021</Calendar_Year><Month>Apr</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>9</Count><Handled>8</Handled><Abandoned>0</Abandoned></row>
<row _id="4"><Calendar_Year>2021</Calendar_Year><Month>May</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>14929</Count><Handled>14582</Handled><Abandoned>341</Abandoned></row>
<row _id="5"><Calendar_Year>2021</Calendar_Year><Month>May</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>2271</Count><Handled>2258</Handled><Abandoned>12</Abandoned></row>
<row _id="6"><Calendar_Year>2021</Calendar_Year><Month>May</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>4</Count><Handled>4</Handled><Abandoned>0</Abandoned></row>
<row _id="7"><Calendar_Year>2021</Calendar_Year><Month>June</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>44003</Count><Handled>38739</Handled><Abandoned>5260</Abandoned></row>
<row _id="8"><Calendar_Year>2021</Calendar_Year><Month>June</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>2550</Count><Handled>2528</Handled><Abandoned>21</Abandoned></row>
<row _id="9"><Calendar_Year>2021</Calendar_Year><Month>June</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>4</Count><Handled>3</Handled><Abandoned>0</Abandoned></row>
<row _id="10"><Calendar_Year>2021</Calendar_Year><Month>July</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>19446</Count><Handled>18813</Handled><Abandoned>624</Abandoned></row>
<row _id="11"><Calendar_Year>2021</Calendar_Year><Month>July</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>2034</Count><Handled>2019</Handled><Abandoned>13</Abandoned></row>
<row _id="12"><Calendar_Year>2021</Calendar_Year><Month>July</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>7</Count><Handled>7</Handled><Abandoned>0</Abandoned></row>
<row _id="13"><Calendar_Year>2021</Calendar_Year><Month>August</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>16654</Count><Handled>9348</Handled><Abandoned>7302</Abandoned></row>
<row _id="14"><Calendar_Year>2021</Calendar_Year><Month>August</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>8034</Count><Handled>7975</Handled><Abandoned>51</Abandoned></row>
<row _id="15"><Calendar_Year>2021</Calendar_Year><Month>August</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>5</Count><Handled>5</Handled><Abandoned>0</Abandoned></row>
<row _id="16"><Calendar_Year>2021</Calendar_Year><Month>September</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>34255</Count><Handled>16019</Handled><Abandoned>18169</Abandoned></row>
<row _id="17"><Calendar_Year>2021</Calendar_Year><Month>September</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>2265</Count><Handled>2252</Handled><Abandoned>13</Abandoned></row>
<row _id="18"><Calendar_Year>2021</Calendar_Year><Month>September</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>5</Count><Handled>5</Handled><Abandoned>0</Abandoned></row>
<row _id="19"><Calendar_Year>2021</Calendar_Year><Month>October</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>16617</Count><Handled>11051</Handled><Abandoned>5558</Abandoned></row>
<row _id="20"><Calendar_Year>2021</Calendar_Year><Month>October</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>2102</Count><Handled>2094</Handled><Abandoned>8</Abandoned></row>
<row _id="21"><Calendar_Year>2021</Calendar_Year><Month>October</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>5</Count><Handled>5</Handled><Abandoned>0</Abandoned></row>
<row _id="22"><Calendar_Year>2021</Calendar_Year><Month>November</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>14676</Count><Handled>12447</Handled><Abandoned>2229</Abandoned></row>
<row _id="23"><Calendar_Year>2021</Calendar_Year><Month>November</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>2268</Count><Handled>2247</Handled><Abandoned>18</Abandoned></row>
<row _id="24"><Calendar_Year>2021</Calendar_Year><Month>November</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>11</Count><Handled>8</Handled><Abandoned>1</Abandoned></row>
<row _id="25"><Calendar_Year>2021</Calendar_Year><Month>December</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>9768</Count><Handled>8915</Handled><Abandoned>852</Abandoned></row>
<row _id="26"><Calendar_Year>2021</Calendar_Year><Month>December</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1441</Count><Handled>1434</Handled><Abandoned>7</Abandoned></row>
<row _id="27"><Calendar_Year>2021</Calendar_Year><Month>December</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>6</Count><Handled>4</Handled><Abandoned>0</Abandoned></row>
<row _id="28"><Calendar_Year>2022</Calendar_Year><Month>January</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>13812</Count><Handled>12197</Handled><Abandoned>1614</Abandoned></row>
<row _id="29"><Calendar_Year>2022</Calendar_Year><Month>January</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>2196</Count><Handled>2158</Handled><Abandoned>38</Abandoned></row>
<row _id="30"><Calendar_Year>2022</Calendar_Year><Month>January</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>6</Count><Handled>6</Handled><Abandoned>0</Abandoned></row>
<row _id="31"><Calendar_Year>2022</Calendar_Year><Month>February</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>13313</Count><Handled>12828</Handled><Abandoned>481</Abandoned></row>
<row _id="32"><Calendar_Year>2022</Calendar_Year><Month>February</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>2511</Count><Handled>2490</Handled><Abandoned>21</Abandoned></row>
<row _id="33"><Calendar_Year>2022</Calendar_Year><Month>February</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>12</Count><Handled>12</Handled><Abandoned>0</Abandoned></row>
<row _id="34"><Calendar_Year>2022</Calendar_Year><Month>March</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>14128</Count><Handled>14109</Handled><Abandoned>16</Abandoned></row>
<row _id="35"><Calendar_Year>2022</Calendar_Year><Month>March</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>3011</Count><Handled>2968</Handled><Abandoned>43</Abandoned></row>
<row _id="36"><Calendar_Year>2022</Calendar_Year><Month>March</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>11</Count><Handled>10</Handled><Abandoned>1</Abandoned></row>
</data>
