<data xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<row _id="1"><Calendar_Year>2019</Calendar_Year><Month>Apr</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>24132</Count><Handled>23917</Handled><Abandoned>231</Abandoned></row>
<row _id="2"><Calendar_Year>2019</Calendar_Year><Month>Apr</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1548</Count><Handled>1535</Handled><Abandoned>13</Abandoned></row>
<row _id="3"><Calendar_Year>2019</Calendar_Year><Month>Apr</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>246</Count><Handled>241</Handled><Abandoned>5</Abandoned></row>
<row _id="4"><Calendar_Year>2019</Calendar_Year><Month>May</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>18730</Count><Handled>18531</Handled><Abandoned>196</Abandoned></row>
<row _id="5"><Calendar_Year>2019</Calendar_Year><Month>May</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1614</Count><Handled>1606</Handled><Abandoned>8</Abandoned></row>
<row _id="6"><Calendar_Year>2019</Calendar_Year><Month>May</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>305</Count><Handled>304</Handled><Abandoned>1</Abandoned></row>
<row _id="7"><Calendar_Year>2019</Calendar_Year><Month>June</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>14062</Count><Handled>13854</Handled><Abandoned>206</Abandoned></row>
<row _id="8"><Calendar_Year>2019</Calendar_Year><Month>June</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1630</Count><Handled>1599</Handled><Abandoned>29</Abandoned></row>
<row _id="9"><Calendar_Year>2019</Calendar_Year><Month>June</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>314</Count><Handled>309</Handled><Abandoned>5</Abandoned></row>
<row _id="10"><Calendar_Year>2019</Calendar_Year><Month>July</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>12553</Count><Handled>12403</Handled><Abandoned>139</Abandoned></row>
<row _id="11"><Calendar_Year>2019</Calendar_Year><Month>July</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1537</Count><Handled>1526</Handled><Abandoned>9</Abandoned></row>
<row _id="12"><Calendar_Year>2019</Calendar_Year><Month>July</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>163</Count><Handled>155</Handled><Abandoned>7</Abandoned></row>
<row _id="13"><Calendar_Year>2019</Calendar_Year><Month>August</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>12329</Count><Handled>12238</Handled><Abandoned>81</Abandoned></row>
<row _id="14"><Calendar_Year>2019</Calendar_Year><Month>August</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1610</Count><Handled>1600</Handled><Abandoned>9</Abandoned></row>
<row _id="15"><Calendar_Year>2019</Calendar_Year><Month>August</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>172</Count><Handled>163</Handled><Abandoned>8</Abandoned></row>
<row _id="16"><Calendar_Year>2019</Calendar_Year><Month>September</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>15252</Count><Handled>14809</Handled><Abandoned>442</Abandoned></row>
<row _id="17"><Calendar_Year>2019</Calendar_Year><Month>September</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1740</Count><Handled>1730</Handled><Abandoned>10</Abandoned></row>
<row _id="18"><Calendar_Year>2019</Calendar_Year><Month>September</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>160</Count><Handled>158</Handled><Abandoned>1</Abandoned></row>
<row _id="19"><Calendar_Year>2019</Calendar_Year><Month>October</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>12792</Count><Handled>12714</Handled><Abandoned>81</Abandoned></row>
<row _id="20"><Calendar_Year>2019</Calendar_Year><Month>October</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1731</Count><Handled>1723</Handled><Abandoned>7</Abandoned></row>
<row _id="21"><Calendar_Year>2019</Calendar_Year><Month>October</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>159</Count><Handled>154</Handled><Abandoned>3</Abandoned></row>
<row _id="22"><Calendar_Year>2019</Calendar_Year><Month>November</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>12566</Count><Handled>12459</Handled><Abandoned>115</Abandoned></row>
<row _id="23"><Calendar_Year>2019</Calendar_Year><Month>November</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1576</Count><Handled>1569</Handled><Abandoned>7</Abandoned></row>
<row _id="24"><Calendar_Year>2019</Calendar_Year><Month>November</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>147</Count><Handled>143</Handled><Abandoned>2</Abandoned></row>
<row _id="25"><Calendar_Year>2019</Calendar_Year><Month>December</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>8779</Count><Handled>8695</Handled><Abandoned>93</Abandoned></row>
<row _id="26"><Calendar_Year>2019</Calendar_Year><Month>December</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1247</Count><Handled>1241</Handled><Abandoned>6</Abandoned></row>
<row _id="27"><Calendar_Year>2019</Calendar_Year><Month>December</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>99</Count><Handled>98</Handled><Abandoned>0</Abandoned></row>
<row _id="28"><Calendar_Year>2020</Calendar_Year><Month>January</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>13559</Count><Handled>13364</Handled><Abandoned>194</Abandoned></row>
<row _id="29"><Calendar_Year>2020</Calendar_Year><Month>January</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1716</Count><Handled>1697</Handled><Abandoned>19</Abandoned></row>
<row _id="30"><Calendar_Year>2020</Calendar_Year><Month>January</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>192</Count><Handled>183</Handled><Abandoned>9</Abandoned></row>
<row _id="31"><Calendar_Year>2020</Calendar_Year><Month>February</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>11237</Count><Handled>11153</Handled><Abandoned>85</Abandoned></row>
<row _id="32"><Calendar_Year>2020</Calendar_Year><Month>February</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1662</Count><Handled>1656</Handled><Abandoned>5</Abandoned></row>
<row _id="33"><Calendar_Year>2020</Calendar_Year><Month>February</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>148</Count><Handled>147</Handled><Abandoned>1</Abandoned></row>
<row _id="34"><Calendar_Year>2020</Calendar_Year><Month>March</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>6428</Count><Handled>6366</Handled><Abandoned>63</Abandoned></row>
<row _id="35"><Calendar_Year>2020</Calendar_Year><Month>March</Month><Business Area>LPS Grants helpline</Business Area><Data_Measure>Calls</Data_Measure><Count>4319</Count><Handled>4120</Handled><Abandoned>197</Abandoned></row>
<row _id="36"><Calendar_Year>2020</Calendar_Year><Month>March</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1051</Count><Handled>1049</Handled><Abandoned>2</Abandoned></row>
<row _id="37"><Calendar_Year>2020</Calendar_Year><Month>March</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>98</Count><Handled>95</Handled><Abandoned>2</Abandoned></row>
</data>
