<data xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<row _id="1"><Calendar_Year>2020</Calendar_Year><Month>Apr</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>19499</Count><Handled>18987</Handled><Abandoned>497</Abandoned></row>
<row _id="2"><Calendar_Year>2020</Calendar_Year><Month>Apr</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>0</Count><Handled>0</Handled><Abandoned>0</Abandoned></row>
<row _id="3"><Calendar_Year>2020</Calendar_Year><Month>Apr</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>2</Count><Handled>2</Handled><Abandoned>0</Abandoned></row>
<row _id="4"><Calendar_Year>2020</Calendar_Year><Month>May</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>19560</Count><Handled>17318</Handled><Abandoned>2224</Abandoned></row>
<row _id="5"><Calendar_Year>2020</Calendar_Year><Month>May</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>208</Count><Handled>207</Handled><Abandoned>1</Abandoned></row>
<row _id="6"><Calendar_Year>2020</Calendar_Year><Month>May</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>2</Count><Handled>2</Handled><Abandoned>0</Abandoned></row>
<row _id="7"><Calendar_Year>2020</Calendar_Year><Month>June</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>47431</Count><Handled>44710</Handled><Abandoned>2620</Abandoned></row>
<row _id="8"><Calendar_Year>2020</Calendar_Year><Month>June</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>946</Count><Handled>941</Handled><Abandoned>5</Abandoned></row>
<row _id="9"><Calendar_Year>2020</Calendar_Year><Month>June</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>18</Count><Handled>17</Handled><Abandoned>1</Abandoned></row>
<row _id="10"><Calendar_Year>2020</Calendar_Year><Month>July</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>19930</Count><Handled>19842</Handled><Abandoned>79</Abandoned></row>
<row _id="11"><Calendar_Year>2020</Calendar_Year><Month>July</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1277</Count><Handled>1272</Handled><Abandoned>5</Abandoned></row>
<row _id="12"><Calendar_Year>2020</Calendar_Year><Month>July</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>20</Count><Handled>20</Handled><Abandoned>0</Abandoned></row>
<row _id="13"><Calendar_Year>2020</Calendar_Year><Month>August</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>15696</Count><Handled>15643</Handled><Abandoned>50</Abandoned></row>
<row _id="14"><Calendar_Year>2020</Calendar_Year><Month>August</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>9371</Count><Handled>9303</Handled><Abandoned>83</Abandoned></row>
<row _id="15"><Calendar_Year>2020</Calendar_Year><Month>August</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>42</Count><Handled>42</Handled><Abandoned>0</Abandoned></row>
<row _id="16"><Calendar_Year>2020</Calendar_Year><Month>September</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>25646</Count><Handled>21495</Handled><Abandoned>4147</Abandoned></row>
<row _id="17"><Calendar_Year>2020</Calendar_Year><Month>September</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1526</Count><Handled>1521</Handled><Abandoned>5</Abandoned></row>
<row _id="18"><Calendar_Year>2020</Calendar_Year><Month>September</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>22</Count><Handled>19</Handled><Abandoned>3</Abandoned></row>
<row _id="19"><Calendar_Year>2020</Calendar_Year><Month>October</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>20451</Count><Handled>17040</Handled><Abandoned>3392</Abandoned></row>
<row _id="20"><Calendar_Year>2020</Calendar_Year><Month>October</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1573</Count><Handled>1572</Handled><Abandoned>1</Abandoned></row>
<row _id="21"><Calendar_Year>2020</Calendar_Year><Month>October</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>25</Count><Handled>21</Handled><Abandoned>3</Abandoned></row>
<row _id="22"><Calendar_Year>2020</Calendar_Year><Month>November</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>28323</Count><Handled>18886</Handled><Abandoned>9430</Abandoned></row>
<row _id="23"><Calendar_Year>2020</Calendar_Year><Month>November</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1715</Count><Handled>1712</Handled><Abandoned>3</Abandoned></row>
<row _id="24"><Calendar_Year>2020</Calendar_Year><Month>November</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>25</Count><Handled>21</Handled><Abandoned>3</Abandoned></row>
<row _id="25"><Calendar_Year>2020</Calendar_Year><Month>December</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>17143</Count><Handled>15539</Handled><Abandoned>1601</Abandoned></row>
<row _id="26"><Calendar_Year>2020</Calendar_Year><Month>December</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1302</Count><Handled>1288</Handled><Abandoned>14</Abandoned></row>
<row _id="27"><Calendar_Year>2020</Calendar_Year><Month>December</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>16</Count><Handled>16</Handled><Abandoned>0</Abandoned></row>
<row _id="28"><Calendar_Year>2021</Calendar_Year><Month>January</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>19110</Count><Handled>15888</Handled><Abandoned>3209</Abandoned></row>
<row _id="29"><Calendar_Year>2021</Calendar_Year><Month>January</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1430</Count><Handled>1422</Handled><Abandoned>8</Abandoned></row>
<row _id="30"><Calendar_Year>2021</Calendar_Year><Month>January</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>21</Count><Handled>21</Handled><Abandoned>0</Abandoned></row>
<row _id="31"><Calendar_Year>2021</Calendar_Year><Month>February</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>18013</Count><Handled>12162</Handled><Abandoned>5831</Abandoned></row>
<row _id="32"><Calendar_Year>2021</Calendar_Year><Month>February</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1597</Count><Handled>1591</Handled><Abandoned>6</Abandoned></row>
<row _id="33"><Calendar_Year>2021</Calendar_Year><Month>February</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>15</Count><Handled>15</Handled><Abandoned>0</Abandoned></row>
<row _id="34"><Calendar_Year>2021</Calendar_Year><Month>March</Month><Business Area>Rates</Business Area><Data_Measure>Calls</Data_Measure><Count>22708</Count><Handled>9535</Handled><Abandoned>13049</Abandoned></row>
<row _id="35"><Calendar_Year>2021</Calendar_Year><Month>March</Month><Business Area>Land Registry</Business Area><Data_Measure>Calls</Data_Measure><Count>1583</Count><Handled>1577</Handled><Abandoned>6</Abandoned></row>
<row _id="36"><Calendar_Year>2021</Calendar_Year><Month>March</Month><Business Area>Mapping</Business Area><Data_Measure>Calls</Data_Measure><Count>8</Count><Handled>8</Handled><Abandoned>0</Abandoned></row>
</data>
